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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1036787)

Inspection outcome: Standards met

Last inspection: 25/10/2022

Pharmacy context

This is a medium-sized branch of Boots on the busy main road through the centre of Surbiton in Surrey. And it is near the railway station. It dispenses people’s prescriptions, sells over-the-counter medicines and provides healthcare advice. It offers a small range of other services such as flu vaccinations in the autumn and winter months. It also delivers prescriptions to people who can’t visit the pharmacy themselves.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy provides its services in line with detailed processes and procedures which are being followed by its team members. They are clear about their roles and responsibilities. And they work to professional standards, identifying and managing risks effectively. The pharmacy keeps adequate records of the mistakes that happen during the dispensing process. And it has a ‘patient safety champion’ who generally reviews them with the rest of the team so that they can learn from them and avoid problems being repeated. The pharmacy manages and protects most confidential information appropriately. Its team members understand their role in helping to protect the welfare of vulnerable people. The pharmacy keeps all the records it should and has appropriate insurance in place to help protect people if things do go wrong.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. Pharmacy team members are generally well-trained and have a clear understanding of their roles and responsibilities. They work well together and can make suggestions to improve safety and workflows where appropriate.

Principle 3. Premises

Standards met

The pharmacy’s premises provide a secure and professional environment for people to receive its services. They are easily accessible for people with a wide range of needs. The premises include a suitable private room which the team uses for some of its services and for private conversations.

Principle 4. Services, including medicines management

Standards met

The pharmacy delivers its services in a safe and effective manner. It sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It responds well to drug alerts or product recalls to make sure that people only get medicines or devices which are safe for them to take. Pharmacy team members identify people supplied with high-risk medicines so that they can be given extra information they may need to take their medicines safely. But they don’t record all of those checks, which may make it harder to show what had been done if a problem were to arise in the future.

Principle 5. Equipment and facilities

Standards met

The pharmacy has appropriate facilities for the services it provides, and it keeps them suitably clean and tidy. It also ensures that people’s private information is kept safe and secure.

Pharmacy details

19-20 Victoria Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards