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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1036482)

Inspection outcome: Standards met

Last inspection: 02/02/2023

Pharmacy context

This NHS community pharmacy is set on a row of shops in Coulsdon town centre. The pharmacy is part of a large chain of pharmacies. It opens seven days a week. It sells medicines over the counter. It dispenses people’s prescriptions. And it delivers medicines to people who have difficulty in leaving their homes. The pharmacy provides a substance misuse treatment service. It supplies multi-compartment compliance packs (compliance packs) to people who need help managing their medicines. It delivers the Community Pharmacist Consultation Scheme (CPCS) to help people who have a minor illness or need an urgent supply of a medicine. And people can get their flu vaccination (jab) at the pharmacy too.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages its risks very well. It has written instructions to help its team members work safely. It continually monitors the safety of its services to protect people and further improve patient safety. It mostly keeps the records it needs to by law. It has appropriate insurance to protect people if things do go wrong. And people can share their experiences of using the pharmacy and its services to help it do things better. People who work in the pharmacy log and review the mistakes they make and learn from them to try and stop the same sort of things happening again. They can explain what they do, what they are responsible for and when they might seek help. They keep most people’s private information safe. And they understand their role in protecting vulnerable people.

Principle 2. Staff

Good practice

The pharmacy has enough team members to provide its services safely and effectively. And it encourages them to give feedback. Members of the pharmacy team work well together and have a work culture of openness, honesty and learning. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets. The pharmacy provides its team members with the training and support they need. It actively encourages them to improve their skills. And its team makes appropriate decisions about what is right for the people it cares for.

Principle 3. Premises

Standards met

The pharmacy provides an adequate and secure environment to deliver it services from. And people can receive services in private when they need to.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides services that people can access easily. Its working practices are safe and effective. And it offers flu jabs and keeps appropriate records to show that it has given the right vaccine to the right person. The pharmacy gets its medicines from reputable sources. And it stores them appropriately and securely. Members of the pharmacy team are friendly and helpful. They usually dispose of people’s unwanted medicines properly. And they carry out checks to make sure the pharmacy’s medicines are safe and fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and the facilities it needs to provide its services safely. It uses its equipment to make sure people’s personal information is kept secure. And its team makes sure the equipment it uses is clean.

Pharmacy details

118-120 Brighton Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards