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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1036476)

Inspection outcome: Standards met

Last inspection: 15/12/2022

Pharmacy context

This is an NHS community pharmacy set in a shopping centre in Caterham. The pharmacy is part of a large chain of pharmacies. It opens seven days a week. It sells over-the-counter medicines. It dispenses people’s prescriptions. And it delivers medicines to people who have difficulty in leaving their homes. The pharmacy provides a substance misuse treatment service. It delivers the Community Pharmacist Consultation Scheme (CPCS) to help people who have a minor illness or need an urgent supply of a medicine. And people can get their flu vaccination (jab) at the pharmacy too.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy appropriately manages its risks. It has written instructions to help its team members work safely. It mostly keeps the records it needs to by law. It has appropriate insurance to protect people if things do go wrong. And people can share their experiences of using the pharmacy and its services to help it do things better. People who work in the pharmacy review the mistakes they make and learn from them to try and stop the same sort of things happening again. They can explain what they do, what they are responsible for and when they might seek help. They keep people’s private information safe. And they understand their role in protecting vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has just enough people in its team to deliver safe and effective care. But team members are sometimes so busy they struggle to do all the things they are asked to do. Members of the pharmacy team do the right training for their roles. They work well together and use their judgement to make decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy’s services. And they know how to raise a concern if they have one.

Principle 3. Premises

Standards met

The pharmacy provides an adequate and secure environment to deliver it services from. And people can receive services in private when they need to.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides services that people can access easily. Its working practices are safe and effective. And it offers flu jabs and keeps appropriate records to show that it has given the right vaccine to the right person. The pharmacy gets its medicines from reputable sources. And it stores most of them appropriately and securely. Members of the pharmacy team are friendly and helpful. They dispose of people’s unwanted medicines properly. And they carry out checks to make sure the pharmacy’s medicines are safe and fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and the facilities it needs to provide its services safely. And it mostly uses its equipment to help protect people’s personal information.

Pharmacy details

34 Church Walk

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards