Inspection outcome: Standards met
Last inspection: 30/05/2019
Pharmacy context
The pharmacy is in a busy Boots Health and Beauty store in the main street in Berwick-Upon-Tweed, Northumberland. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy offers a prescription collection service from local GP surgeries. And it delivers medicines to people’s homes. It supplies medicines in multi-compartmental compliance packs. This helps people remember to take their medicines. And it provides NHS services such as flu vaccinations, EHC and a minor ailments scheme.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks associated with its services. The pharmacy’s team members record and review the mistakes they make. But the records do not have enough detail. This could mean that they are not able to spot any patterns in mistakes to stop the same things happening again. The pharmacy asks people for their views. And it deals with complaints and uses feedback to improve the services it provides. It keeps all the records it needs to by law to help evidence compliance with standards and procedures. The pharmacy looks after people’s private information and it explains how they will use it. And the pharmacy team members know how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. The pharmacy team members work within their skills and qualifications. The pharmacy team members reflect on their performance. And discuss their learning needs at regular review meetings. This ensures they keep up to date in their roles. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training.
Principle 3. Premises
The pharmacy’s premises are suitable to provide its services safely. The pharmacy’s team appropriately manages the available space.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. The services are generally well managed. The pharmacy may not always record advice given to people who get higher-risk medicines. So, it may not be able to refer to this information in the future if it needed to. The pharmacy gets its medicines from reputable suppliers. It responds appropriately to drug alerts and product recalls. And it makes sure that its medicines and devices are safe to use. It adequately sources and manages its medicines, so they are safe for people to use.
Principle 5. Equipment and facilities
The pharmacy’s equipment and facilities are suitable for its advertised services. Up-to-date resources on the clinical use of medicines is available to the pharmacy team. So, they are able to check if medicines are appropriate for patients if they need to.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |