Boots (1035585)

Inspection summary findings

Principle 1. Governance

The pharmacy has appropriate systems in place to identify and manage the risks associated with the services it delivers. It keeps all records it must by law. The pharmacy advertises how people can provide feedback. And it manages feedback appropriately. It has systems in place which ensures that it keeps people’s private information confidential. Pharmacy team members are clear about their roles and responsibilities. But they have not all signed training records associated with the pharmacy’s procedures. This may mean that there is inconsistency in the team when completing tasks associated with service delivery. Pharmacy team members share learning. And they show how they work to reduce risks during the dispensing process following a mistake occurring. They are particularly good at using their knowledge and skills to protect the welfare of vulnerable people.

Principle 2. Staff

The pharmacy has enough staff in place to provide its services. It has some systems in place to support its team with continual learning associated with their roles. The pharmacy encourages its team members to provide feedback. And it acts on their feedback to inform the management of the pharmacy’s services. Pharmacy team members share learning following mistakes made during the dispensing process. And they engage in safety reviews to help reduce risk across the pharmacy. They are aware of how to raise a concern about the pharmacy or its services.

Principle 3. Premises

The pharmacy is clean and secure. It presents a professional environment for the delivery of its services. Pharmacy team members promote the use of the private consultation room when speaking to people accessing the pharmacy’s services.

Principle 4. Services, including medicines management

The pharmacy is accessible to people. And it provides services that support people’s health needs. The pharmacy gets its medicines from reputable suppliers. It stores medicines safely and securely. And has some systems in place for ensuring that medicines are fit to supply. Pharmacy team members generally follow procedures in place for managing the pharmacy’s services. They maintain records related to the services they provide. And they take extra care when dispensing high-risk medicines.

Principle 5. Equipment and facilities

The pharmacy team has access to equipment for providing its services. The pharmacy has monitoring systems in place to ensure equipment is safe to use and fit for purpose.