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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1035539)

Inspection outcome: Standards met

Last inspection: 10/03/2020

Pharmacy context

This pharmacy is in a shopping centre within the Mansfield town centre. The pharmacy is part of a larger health and beauty store. It sells over-the-counter medicines and dispenses NHS and private prescriptions. The pharmacy offers advice on the management of minor illnesses and long-term conditions. And it provides some private services including vaccination and travel health services. The pharmacy supplies medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. It also supplies medicines to care homes. And it delivers medicines to people’s homes for a fee.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages the risks associated with its services. It keeps people's private information secure. And it generally maintains all records it must by law. The pharmacy advertises how people can feedback about its services. And it responds appropriately to the feedback it receives. Pharmacy team members act openly and honestly by sharing information when mistakes happen. They discuss their learning and make changes to their practice to improve patient safety. Pharmacy team members are confident when responding to concerns about vulnerable people. And they recognise how further specialised learning could further support them in doing this. They act appropriately to help protect the safety and wellbeing of these people.

Principle 2. Staff

Standards met

The pharmacy’s services are provided by a team of committed and suitably skilled people. And it engages its team members in review processes relating to patient safety and risk management. Pharmacy team members complete regular learning relevant to their role. And they receive support and time at work to complete this learning. They feel confident raising any professional concerns they may have. And they feel able to implement their ideas to help improve working practices.

Principle 3. Premises

Standards met

The pharmacy is clean and secure. It offers a professional environment for delivering healthcare services. Pharmacy team members actively promote the use of the pharmacy’s consultation rooms to people.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are accessible to people. It has procedures to help identify and manage the risks associated with providing its services. The pharmacy has good processes to help recognise high risk medicines. And it provides people with relevant information about the medicines they are taking. It obtains its medicines from reputable sources. And it stores and manages it medicines safely and securely.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs for providing its services. It monitors it equipment to ensure it remains in safe working order. And pharmacy team members act with care by using the pharmacy’s facilities and equipment in a way which protects people’s confidentiality.

Pharmacy details

39 Four Seasons Shopping Centre

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards