Inspection outcome: Standards met
Last inspection: 27/11/2019
Pharmacy context
This community pharmacy is situated in a row of shops on one of the main roads out of the town. Most of the activity is dispensing NHS prescriptions and giving advice about medicines over the counter. Other services that the pharmacy provides include substance misuse services, seasonal flu vaccinations and pneumococcal vaccinations against patient group directions, prescription deliveries to people’s homes, Medicines Use Reviews (MUR) and New Medicine Service (NMS) checks.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with the provision of its services. Its team members have defined roles and accountability. The pharmacy has processes for learning from its mistakes. The pharmacy adequately manages people’s personal information. It knows how to protect vulnerable people. The pharmacy has some procedures to learn from its mistakes. But it doesn’t record all its near misses. So, it could be missing opportunities to improve its services.
Principle 2. Staff
The pharmacy’s team members are suitably trained for the roles they undertake. Team members work well together and adequately manage the workload. They are able to share ideas to improve how the pharmacy operates. And they can raise concerns if needed. The team members receive support in keeping their skills and knowledge up to date.
Principle 3. Premises
The pharmacy keeps its premises safe, secure and appropriately maintained. The pharmacy protects personal information.
Principle 4. Services, including medicines management
The pharmacy provides its services safely. The pharmacist is helpful and supportive to people who use the pharmacy. The pharmacy gets its medicines and medical devices from reputable sources. It stores them safely. The pharmacy takes the right actions if any medicines or devices are not safe to use to protect people’s health and wellbeing.
Principle 5. Equipment and facilities
The pharmacy has access to the appropriate equipment and facilities to provide the services that it offers. It adequately maintains its equipment and facilities.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |