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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1035407)

Inspection outcome: Standards met

Last inspection: 28/04/2022

Pharmacy context

This community pharmacy is situated in a shopping centre in the middle of the town. Most of the activity is dispensing NHS prescriptions and selling and giving advice about medicines over the counter. The pharmacy supplies medicines in multi‐compartment compliance packs to people who live in their own home. Other services that the pharmacy provides includes substance misuse services, advanced services such as the hypertension service and the discharge medicine service. The pharmacy also delivers medicines to people’s homes. The inspection was undertaken during the Covid‐19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy identifies and manages the risks associated with the provision of its services. Its team members have defined roles and accountabilities. The pharmacy manages people’s personal information safely. The pharmacy has some good procedures to learn from the mistakes it records. But because it doesn’t record all of its mistakes it might miss opportunities to improve its ways of working.

Principle 2. Staff

Standards met

The pharmacy’s team members manage the workload within the pharmacy well. They are suitably trained for the roles they undertake. The pharmacy gives its team members the support they need in their development. And they can raise concerns if needed.

Principle 3. Premises

Standards met

The pharmacy keeps its premises safe, secure, and appropriately maintained. And it has made changes to help keep its team members and people using the pharmacy safe during the pandemic.

Principle 4. Services, including medicines management

Standards met

The pharmacy offers healthcare services which are suitably managed and are accessible to people. The pharmacy team showed care and concern for the people using its services. The pharmacy gets its medicines and medical devices from reputable sources. It stores them safely. It takes the right actions if medicines or devices are not safe to use to protect people’s health and wellbeing.

Principle 5. Equipment and facilities

Standards met

Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.

Pharmacy details

11-12 Bowen Square

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards