Inspection outcome: Standards met
Last inspection: 07/06/2023
Pharmacy context
This community pharmacy is in the marketplace in the rural Norfolk town of North Walsham. Its main services include dispensing NHS prescriptions and selling over-the-counter medicines. The pharmacy supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it delivers some medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy acts appropriately to identify and manage risks associated with providing its services. It advertises how people can provide feedback, and it acts on this feedback to inform the way it provides its services. The pharmacy mostly keeps the records it needs to by law. And it keeps people’s confidential information secure. Pharmacy team members understand how to respond to concerns to protect potentially vulnerable people. And they act openly and honestly by recording and discussing their mistakes.
Principle 2. Staff
The pharmacy has a dedicated team of people working together well to provide its services. Its team members complete regular learning associated with their roles and they are supported through structured learning and development reviews. Pharmacy team members engage in conversations designed to maintain patient safety. And they are empowered to share their ideas and feedback at work.
Principle 3. Premises
The pharmacy is clean and secure. It offers a suitably professional environment for delivering healthcare services. People using the pharmacy can speak with a member of the pharmacy team in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. It obtains its medicines from licensed sources and stores them safely and securely.
Principle 5. Equipment and facilities
The pharmacy has appropriate and well-maintained equipment and facilities for providing its services. Its team members use the equipment in a way which protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |