Inspection outcome: Standards met
Last inspection: 15/11/2023
Pharmacy context
This pharmacy is located in a busy shopping centre in the city of Norwich. It provides a variety of services including dispensing NHS prescriptions, the New Medicine Service (NMS), supervised consumption of medicines and seasonal flu vaccinations through a patient group direction (PGD). The pharmacy is located on the ground floor at the back of the store.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy manages the risks associated with its services well. And its team members record and regularly review any dispensing mistakes. The pharmacy largely keeps the records its needs to by law. And people can provide feedback about its services. The pharmacy has appropriate insurance arrangements in place. And its team knows how to protect vulnerable people.
Principle 2. Staff
The pharmacy has just enough team members to manage its workload. And team members do the right training for their roles. Team members do ongoing training to keep their knowledge and skills up to date. And they have a regular formal review of their progress. Team members feel comfortable about raising any concerns they have.
Principle 3. Premises
The pharmacy is clean and tidy and provides a safe and appropriate environment for people to access its services. People can have a conversation with a team member in a private area. And the pharmacy is kept secure from unauthorised access.
Principle 4. Services, including medicines management
The pharmacy provides its services safely. And it gets its stores its medicines appropriately. The pharmacy can cater to people with different needs. And it responds to safety alerts and recalls of medicines and medical devices appropriately. So, this helps people be sure that they are getting medicines that are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment to provide its services safely. And it protects people’s privacy when using its equipment.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |