Boots (1035225)

Inspection summary findings

Principle 1. Governance

The pharmacy manages the risks associated with its services well. And its team members review any dispensing mistakes regularly so they can learn from these. It has written procedures to help the team work safely and these are updated regularly. The pharmacy generally keeps all the records it needs to by law. And its team members know how to protect vulnerable people. 

Principle 2. Staff

The pharmacy has enough team members to manage its workload safely. And team members do the right training for their roles. Team members do regular ongoing training to keep their knowledge and skills up to date. And they feel comfortable about raising any concerns. Targets do not affect team members ability to provide a safe and effective service.

Principle 3. Premises

The pharmacy is largely clean and tidy and provides a safe and appropriate environment for people to access its services. It has plenty of space for team members to carry out they work safely. And it has a consultation room for people to have private conversations. The pharmacy is kept secure from unauthorised access.

Principle 4. Services, including medicines management

The pharmacy provides its medicines and services safely. And it stores its medicines appropriately including ones which require cold storage and safe custody. People with different needs can access the pharmacy’s services. The pharmacy gets it medicines from reputable sources. And it takes the right action in response to safety alerts and recalls of medicines ensuring people get medicines and medical devices which are fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. And it uses its equipment to protect people’s privacy.