Boots (1034241)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with its services. It promotes an open and honest culture of continual learning amongst its team by engaging pharmacy team members in comprehensive safety reviews. These reviews demonstrate how pharmacy team members continually reflect and act to reduce risks during the dispensing process. And they regularly measure the effectiveness of the actions they implement. The pharmacy keeps people’s private information secure. And it responds appropriately to feedback it receives about its services. The pharmacy provides all its team members with training relating to protecting the safety and wellbeing of vulnerable people. And it has clear processes in place for reporting these types of concerns. The pharmacy generally keeps all records it must by law. But some minor gaps in these records occasionally result in inaccurate audit trails.

Principle 2. Staff

The pharmacy has enough skilled and knowledgeable people working to provide its services and to manage its workload effectively. The pharmacy provides protected learning time and engages its team members in regular learning and performance reviews. It also promotes ways in which its team members can provide feedback. And it uses the feedback it receives from pharmacy team members to inform the safe management of its services. Pharmacy team members are committed to working in an environment of openness and transparency. And they work together to achieve common goals. They contribute to regular shared learning exercises relating to risk management and safety.

Principle 3. Premises

The pharmacy is clean, secure and maintained to the standards required. People can access the pharmacy’s private consultation facilities to speak to a member of the team in confidence.

Principle 4. Services, including medicines management

The pharmacy’s services are fully accessible to people. The pharmacy team demonstrates how it manages workload effectively. And the pharmacy has robust management processes to help identify and manage the risks associated with providing its services. It undertakes its high-risk workload in controlled environments to avoid the risk of distraction. The pharmacy obtains its medicines from reputable sources. And it stores and manages them appropriately to help make sure they are safe to use. It has systems in place to provide assurance that its medicines are fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has all the equipment it needs for providing its services. It monitors equipment to ensure it remains safe to use. And its team members use the equipment and facilities in a way which protects people’s confidentiality.