Boots (1034162)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages most of the risks associated with the provision of its services. It has good processes in place for learning from mistakes and uses these to improve the safety and quality of the services it provides.  The pharmacy team members have defined roles and accountability, They share the responsibility for making sure that the services they provide are safe​. The pharmacy adequately manages people’s personal information. It asks its customers for their views and knows how to protect vulnerable people.​​

Principle 2. Staff

The pharmacy team manages the workload within the pharmacy well. Team members work effectively together. The staff have regular performance reviews and access training activities so they can continue to learn and develop their skills.

Principle 3. Premises

The pharmacy keeps its premises safe, secure and appropriately maintained. It protects people’s confidentiality. The premises are secure from unauthorised access when open and when closed.

Principle 4. Services, including medicines management

The pharmacy generally provides its services safely and effectively. People receive the advice and support they need to help them use their medicine safely. The team targets its advice to reflect the needs of the local population. The pharmacy obtains its medicines and medical devices from reputable sources. It generally stores them safely.  And it takes the right actions if any medicines or devices are not safe to use to protect people's health and wellbeing.

Principle 5. Equipment and facilities

The pharmacy has access to the appropriate equipment and facilities to provide the services it offers. It adequately maintains the equipment and facilities that it uses.