Inspection outcome: Standards met
Last inspection: 14/06/2024
Pharmacy context
This is a community pharmacy is in the main shopping area of the town of Clitheroe, Lancashire. Its main services include dispensing NHS and private prescriptions and selling over-the-counter medicines. The pharmacy offers other services such as the NHS blood pressure check service and the NHS Pharmacy First service. The pharmacy supplies a small number of people with their medicines dispensed into multi-compartment compliance packs, designed to help people remember to take their medicines. And it delivers some medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy provides its team members with a set of written procedures to support them in managing its services. The pharmacy keeps people’s sensitive information secure, and it suitably equips its team members to safeguard vulnerable adults and children. The pharmacy has a comprehensive process for team members to record and reflect on mistakes they make during the dispensing process. Team members look for trends and patterns in the mistakes made and implement changes to the way they work to help improve patient safety.
Principle 2. Staff
The pharmacy employs a suitable number of skilled and experienced team members to help manage the pharmacy’s workload safely and effectively. It supports its team members to update their knowledge and skills and with their development. Team members provide feedback on the pharmacy’s operations and are encouraged to implement change to improve service delivery.
Principle 3. Premises
The pharmacy premises is well maintained and suitable for the services provided. The pharmacy has the facilities for people to have private conversations with team members.
Principle 4. Services, including medicines management
The pharmacy provides people with a range of services to help them improve their health. The services are managed safely and effectively and made suitably accessible to people. The pharmacy stores its medicines safely and securely and completes checks of them to ensure they are fit for purpose before being supplied to people.
Principle 5. Equipment and facilities
The pharmacy has the appropriately maintained equipment that it needs to provide its services. And it uses its equipment appropriately to help protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |