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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1032534)

Inspection outcome: Standards met

Last inspection: 24/10/2022

Pharmacy context

This is an NHS community pharmacy located in the town centre of Newport, Isle of Wight. The pharmacy is open seven days a week. And it sells a range of health and beauty products, including over-the-counter medicines. It dispenses people’s prescriptions and provides medicines for patients in care homes. The pharmacy also provides NHS and private flu vaccinations.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy manages its risks. It has written procedures in place to help its team work safely. It keeps the records it needs to by law. It has appropriate insurance to protect people if things do go wrong. And people can share their experiences of using the pharmacy and its services to help it do things better. People who work in the pharmacy can explain what they do, what they are responsible for and when they might seek help. They keep people’s private information safe. They understand their role in protecting vulnerable people. And they talk to each other about the mistakes they make. So, they can learn from them.

Principle 2. Staff

Standards met

The pharmacy has enough team members to deliver safe and effective care. Members of the pharmacy team do the training needed to do their jobs safely. They work well together and use their judgement to make decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy’s services. They know how to raise a concern if they have one.

Principle 3. Premises

Standards met

The pharmacy provides a suitable and secure environment to deliver it services from. And people can receive services in private when they need to.

Principle 4. Services, including medicines management

Standards met

The pharmacy has working practices that are safe and effective. And its team is friendly and tries to help people access its services. Members of the pharmacy team dispose of people’s unwanted medicines properly. And they carry out checks to make sure the pharmacy’s medicines are safe and fit for purpose. The pharmacy gets its medicines from reputable sources. And it stores them appropriately and securely.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the necessary equipment and facilities it needs to provide its services safely. The pharmacy keeps its equipment clean and uses its facilities appropriately to protect people’s privacy.

Pharmacy details

122-126 High Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards