Inspection outcome: Standards met
Last inspection: 12/12/2019
Pharmacy context
This is a community pharmacy in the centre of a market town in North Lincolnshire. The pharmacy sells over-the-counter medicines and dispenses NHS and private prescriptions. It offers advice on the management of minor illnesses and long-term conditions. It supplies medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it provides a medicine delivery service to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It keeps all records it must by law. And it manages people’s private information with care. The pharmacy advertises how people can feedback about its services. Pharmacy team members act openly and honestly by sharing information when mistakes happen during the dispensing process. And they make changes to their practice to improve patient safety. They have a sound knowledge of how to recognise and report safeguarding concerns. And they act to protect the welfare of these people.
Principle 2. Staff
The pharmacy has enough skilled and knowledgeable people working to provide its services and to manage its workload effectively. The pharmacy provides some learning time and engages its team members in regular learning and performance reviews. It promotes ways in which its team members can provide feedback. Pharmacy team members work together well to achieve common goals. And they show how they learn from their mistakes to help improve safety when dispensing medicines.
Principle 3. Premises
The pharmacy is clean and secure. It offers a professional environment for delivering healthcare services. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy promotes its services and it ensures its services are fully accessible to people. It obtains its medicines from reputable sources. And it keeps its medicines safe and secure. The pharmacy identifies high-risk medicines to help make sure people taking these medicines have the support they need. It has procedures to support the pharmacy team in delivering its services. But there are some gaps in audit trails associated with the completion of tasks relating to the supply of medicines in multi-compartment compliance packs. This may make it more difficult for the pharmacy to manage a query relating to the service should one arise.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for providing its services. It monitors its equipment to help provide assurance that it is in safe working order. And pharmacy team members manage and use equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |