Inspection outcome: Standards met
Last inspection: 28/02/2020
Pharmacy context
A Boots community pharmacy. The pharmacy is on the pedestrianised high street running through the centre of Waterlooville. As well as the NHS Essential Services, the pharmacy provides medicines in multi-compartment compliance aids for people living locally. It also provides a seasonal flu vaccination service and substance misuse support services including supervised consumption. Other services include; Medicines Use Reviews (MURs), a New Medicines Service (NMS) and emergency hormonal contraception (EHC). The pharmacy is due to launch a cystitis treatment service within the next week.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. Its team members understand their responsibilities in helping to protect vulnerable people. They listen to people’s concerns and keep their information safe. They discuss any mistakes they make and share information to help reduce the chance of making mistakes in future.
Principle 2. Staff
The pharmacy usually has enough staff to manage its workload safely. Team members can make suggestions and get involved in making improvements to the safety and quality of services provided. They work effectively together in a supportive environment.
Principle 3. Premises
The pharmacy’s premises are generally clean, organised and professional looking. They provide a safe, secure environment for people to receive healthcare services. The pharmacy uses its facilities in a way which protects people’s privacy, dignity and confidentiality.
Principle 4. Services, including medicines management
The pharmacy generally delivers its services in a safe and effective manner. And, people can easily access them. The pharmacy generally sources, stores and manages medicines safely. And it carries out checks to make sure its medicines are fit for purpose. Staff try to make sure they give people the advice and information they need to help them use their medicines safely and properly.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services safely. In general, the pharmacy uses its facilities and equipment to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |