Inspection outcome: Standards met
Last inspection: 10/07/2019
Pharmacy context
A Boots pharmacy located on a small shopping parade in Southampton. The pharmacy dispenses NHS and private prescriptions, sells a range of over‐the‐counter medicines and provides health advice. The pharmacy also dispenses some medicines in multi-compartment compliance aids for those who may have difficulty managing their medicines at home and for patients in care homes. The pharmacy provides a supervised consumption service, flu jabs and a local delivery service.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy’s working practices are safe and effective. Team members record and review their mistakes to help reduce the risk of them happening again. The pharmacy keeps all the records that it needs to by law and it keeps people’s information safe. Team members help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to provide its services safely. Team members have access to training materials to ensure that they have the skills they need. Pharmacy team members make decisions and use their professional judgement to help people. Team members can share information and raise concerns to keep the pharmacy safe.
Principle 3. Premises
The pharmacy is safe and clean, and suitable for delivery of its services. But the dispensary is a bit dated which detracts from the overall appearance. Pharmacy team members use a private room for sensitive conversations with people. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people with different needs. Staff members provide the pharmacy services safely. But additional blood test information for high-risk medicines is not always recorded which means it may be difficult for the pharmacy to show that some of those supplies are safe. The pharmacy sources and stores medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |