Boots (1031116)

Inspection summary findings

Principle 1. Governance

The pharmacy manages the risks associated with its services well. Team members record any mistakes, and these are reviewed regularly. It has written procedures to help the team work safely which are updated regularly. The pharmacy largely keeps the records it needs to by law. And it has appropriate insurance in place to protect people. The pharmacy handles people’s confidential information appropriately. 

Principle 2. Staff

The pharmacy has enough team members to manage its workload effectively. And team members do the right training for their roles. They receive regular ongoing training to keep their knowledge and skills up to date. Team members have no concerns about providing feedback or raising concerns if needed. And targets do not affect the team’s ability to provide a safe pharmacy service. 

Principle 3. Premises

The pharmacy is generally clean and generally provides a safe and appropriate environment for people to access its services. And the pharmacy is kept secure from unauthorised access. People can speak with a team member in a private area. The pharmacy is mostly tidy. But some areas of the dispensary are cluttered, and the pharmacy could do more to keep these areas clear to prevent potential tripping hazards.

Principle 4. Services, including medicines management

The pharmacy provides its medicines and services safely and it stores medicines appropriately. The pharmacy obtains its medicines from reputable sources. And people with a range of different needs can access its services. The team takes the right action in response to safety alerts and recalls ensuring that people get medicines and medical devices that are fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide a safe and effective service. And it uses its equipment to protect people’s privacy.