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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1031116)

Inspection outcome: Standards met

Last inspection: 20/06/2024

Pharmacy context

This pharmacy is located inside a large Boots store in the centre of Colchester. It provides a variety of services including dispensing NHS prescriptions, the New Medicine Service (NMS) and the dispensing and delivery of medicines for people in care homes in the local area. The pharmacy also provides the Pharmacy First service through Patient Group Directions (PGDs).

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy manages the risks associated with its services well. Team members record any mistakes, and these are reviewed regularly. It has written procedures to help the team work safely which are updated regularly. The pharmacy largely keeps the records it needs to by law. And it has appropriate insurance in place to protect people. The pharmacy handles people’s confidential information appropriately. 

Principle 2. Staff

Standards met

The pharmacy has enough team members to manage its workload effectively. And team members do the right training for their roles. They receive regular ongoing training to keep their knowledge and skills up to date. Team members have no concerns about providing feedback or raising concerns if needed. And targets do not affect the team’s ability to provide a safe pharmacy service. 

Principle 3. Premises

Standards met

The pharmacy is generally clean and generally provides a safe and appropriate environment for people to access its services. And the pharmacy is kept secure from unauthorised access. People can speak with a team member in a private area. The pharmacy is mostly tidy. But some areas of the dispensary are cluttered, and the pharmacy could do more to keep these areas clear to prevent potential tripping hazards.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides its medicines and services safely and it stores medicines appropriately. The pharmacy obtains its medicines from reputable sources. And people with a range of different needs can access its services. The team takes the right action in response to safety alerts and recalls ensuring that people get medicines and medical devices that are fit for purpose.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide a safe and effective service. And it uses its equipment to protect people’s privacy.

Pharmacy details

5-6 Lion Walk

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards