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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1031076)

Inspection outcome: Standards met

Last inspection: 20/10/2023

Pharmacy context

This pharmacy is located in a shopping centre in the city of Chelmsford. It provides a variety of services including the New Medicine Service (NMS), seasonal flu vaccinations and onsite blood pressure testing. It also prepares medicines in multi-compartment compliance packs for people who have difficulty remembering to take their medicines.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy manages the risks associated with its services well. And its team members review their mistakes regularly. It has written procedures to help the team work safely. The pharmacy generally keeps the records it needs to by law. And it has appropriate insurance in place to protect people.

Principle 2. Staff

Standards met

The pharmacy has enough team members to manage its workload effectively. And team members do the right training for their roles. They receive some ongoing training to keep their knowledge and skills up to date. Team members have no concerns about providing feedback or raising concerns if needed.

Principle 3. Premises

Standards met

The pharmacy is generally clean and tidy and provides a safe and appropriate environment for people to access its services. It has a consultation room for people to have private conversations. And the pharmacy is kept secure from unauthorised access.

Principle 4. Services, including medicines management

Standards met

The pharmacy generally provides its medicines and services safely. And it stores medicines appropriately. The team takes the right action in response to safety alerts and recalls ensuring that people get medicines that are fit for purpose. And people with different needs can access its services.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide a safe and effective service. And it uses this equipment to protect people’s privacy. 

Pharmacy details

43 High Chelmer

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards