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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1030867)

Inspection outcome: Standards met

Last inspection: 11/04/2019

Pharmacy context

The pharmacy is located in a busy shopping street in a suburb of Plymouth. It has a large retail area selling health and beauty products. A designated healthcare area is at the rear of the store. The pharmacy dispenses NHS and private prescriptions. It also offers advice on the management of minor illnesses and long-term conditions. The pharmacy offers flu vaccinations, emergency hormonal contraception, medicines for minor ailments and drug user services.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages risks well. It ensures it is well prepared before offering a new service. It reviews its practices to make them safer and more efficient. Team members record their errors and learn from them to stop them happening again. Staff are clear about their roles and responsibilities. They work in a safe and professional way. The pharmacy asks people for their views and acts appropriately on the feedback to meet local needs. It has appropriate insurance for its services. The pharmacy generally keeps up-to-date records as required by the law. The pharmacy keeps people’s private information safe and explains how it will be used. Pharmacy team members take necessary action to protect the safety of vulnerable people. ​ 

Principle 2. Staff

Standards met

The pharmacy has enough staff. Team members are well trained for their roles and they keep their skills and knowledge up to date. Team members suggest and make changes to improve their services. They communicate well with each other. ​

Principle 3. Premises

Standards met

The pharmacy provides a safe, secure and professional environment for people to receive healthcare. Some fixtures and fittings are broken. This may cause injury to pharmacy team members and limits the storage space available.

Principle 4. Services, including medicines management

Standards met

The pharmacy is accessible and advertises its services well. It supplies medicines safely. The pharmacy proactively gives additional advice to people receiving high-risk medicines. It makes a record of this to show that this advice has been given. The pharmacy supports local and national health campaigns. The pharmacy obtains its medicines from reputable suppliers. It stores them securely and regularly checks that they are still suitable for supply. But, the pharmacy hasn’t prepared for the change in law to identify counterfeit medicines. The pharmacy deals with medicines that people return to it appropriately. 

Principle 5. Equipment and facilities

Standards met

The pharmacy uses appropriate equipment and facilities to provide its services. It keeps these clean and tidy.

Pharmacy details

3 St. Stephens Place
Ridgeway
Plympton
PLYMOUTH
PL72ZN
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards