Inspection outcome: Standards met
Last inspection: 11/04/2019
Pharmacy context
The pharmacy is located in a busy shopping street in a suburb of Plymouth. It has a large retail area selling health and beauty products. A designated healthcare area is at the rear of the store. The pharmacy dispenses NHS and private prescriptions. It also offers advice on the management of minor illnesses and long-term conditions. The pharmacy offers flu vaccinations, emergency hormonal contraception, medicines for minor ailments and drug user services.
Inspection summary findings
Principle 1. Governance
Principle 2. Staff
The pharmacy has enough staff. Team members are well trained for their roles and they keep their skills and knowledge up to date. Team members suggest and make changes to improve their services. They communicate well with each other.
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive healthcare. Some fixtures and fittings are broken. This may cause injury to pharmacy team members and limits the storage space available.
Principle 4. Services, including medicines management
The pharmacy is accessible and advertises its services well. It supplies medicines safely. The pharmacy proactively gives additional advice to people receiving high-risk medicines. It makes a record of this to show that this advice has been given. The pharmacy supports local and national health campaigns. The pharmacy obtains its medicines from reputable suppliers. It stores them securely and regularly checks that they are still suitable for supply. But, the pharmacy hasn’t prepared for the change in law to identify counterfeit medicines. The pharmacy deals with medicines that people return to it appropriately.
Principle 5. Equipment and facilities
The pharmacy uses appropriate equipment and facilities to provide its services. It keeps these clean and tidy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |