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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1030107)

Inspection outcome: Standards met

Last inspection: 06/01/2023

Pharmacy context

The pharmacy is located within a GP practice in Redruth, Cornwall. It dispenses NHS and private prescriptions. It offers the NHS discharge medicines service. And it delivers medicines to people’s homes. The pharmacy does not offer any other NHS or private services as it does not have a consultation room.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy operates in a safe and effective manner. It has suitable systems in place to identify and manage the risks associated with its services. Team members record any mistakes they make and review them to identify the cause. The pharmacy team then makes the necessary changes to stop mistakes from happening again. The pharmacy has written procedures in place to help ensure that its team members work safely. And these procedures are reviewed and updated regularly. The pharmacy asks people for their feedback on its services and responds appropriately. It has the required insurance in place to cover its services. And it keeps all the records required by law. The pharmacy keeps people’s private information safe. Pharmacy team members know how to protect the safety of vulnerable people

Principle 2. Staff

Standards met

The pharmacy has enough team members to manage its workload. Team members are well-trained to deliver their roles and keep their skills up to date by completing regular learning activities. They are confident to suggest and make changes to the way they work to improve their services. The team communicates effectively.

Principle 3. Premises

Standards met

Despite its small size, the pharmacy provides a safe, secure and professional environment for people to receive healthcare. The pharmacy is adequately secured when closed to prevent unauthorised access.

Principle 4. Services, including medicines management

Standards met

The pharmacy supplies medicines safely to people with appropriate advice to ensure they are used correctly. Team members give additional advice to people taking high-risk medicines to make sure they are taken safely. The pharmacy obtains its medicines from reputable suppliers. It stores them securely and makes regular checks to ensure that they are still suitable for supply. The pharmacy delivers medicines to people safely and keeps appropriate records of this. The pharmacy accepts unwanted medicines and disposes of them appropriately.

Principle 5. Equipment and facilities

Standards met

The pharmacy uses appropriate equipment and facilities to provide its services. It keeps these clean and tidy. The pharmacy uses its equipment in a way that protects people’s confidential information.

Pharmacy details

Manor Health Centre
Off Chapel Street
Forth Noweth

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards