Inspection outcome: Standards met
Last inspection: 26/07/2023
Pharmacy context
This community pharmacy is on the main shopping street in the historic market town of Yarm-on-Tees. Its main services include dispensing NHS prescriptions and selling over-the-counter medicines. The pharmacy supplies a small number of medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. It delivers some medicines to people’s homes. And it provides other NHS services which are helpful for people, such as a urinary tract infection test and treat service.
Inspection summary findings
Principle 1. Governance
The pharmacy effectively identifies and manages risks associated with providing its services. It engages its team members in regular and thorough patient safety reviews. Pharmacy team members act promptly to reduce risk following mistakes they make during the dispensing process. And they keep their actions under review to help make services safer. Pharmacy team members understand how to manage feedback and concerns. They know how to act to help safeguard vulnerable people. And they suitably protect people’s confidential information. They mostly make the records they need to by law.
Principle 2. Staff
The pharmacy has a small, dedicated team of people who work together well to provide its services. Team members engage in regular learning relevant to their roles. This learning includes continual discussions about risk management and safety. The pharmacy clearly advertises how its team members can provide feedback. And it uses their feedback to inform actions designed to reduce risk.
Principle 3. Premises
The pharmacy is clean, secure, and suitably maintained. It offers a professional image for delivering its services. And it has suitable facilities to allow people to have a private conversation with a member of the pharmacy team.
Principle 4. Services, including medicines management
The pharmacy’s services are readily accessible to people. Its team works well with other local healthcare professionals to ensure people receive timely access to the services and the medicines they require. The pharmacy obtains its medicines from reputable sources. It stores them safely and securely and it uses effective processes to ensure they remain safe to supply to people.
Principle 5. Equipment and facilities
The pharmacy has the appropriately maintained equipment it needs for providing its services. And its team members use the equipment in a way which protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |