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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1030001)

Inspection outcome: Standards met

Last inspection: 13/03/2020

Pharmacy context

This pharmacy is within the town centre. It dispenses NHS and private prescriptions. And offers advice on the management of minor illnesses and long-term conditions. It supplies some people with medicines in multi-compartment compliance packs. These support them to remember to take their medicines. The pharmacy delivers medicines to people’s homes. And it provides a substance misuse service, including supervised consumption.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has written procedures that the team follows. The team members have a clear understanding of their roles and tasks. And they work in a safe way to provide services to people using the pharmacy. The team members responsibly discuss mistakes they make during dispensing. They consistently record and learn from these. The pharmacy keeps all the records as required, by law in compliance with standards and procedures. It provides people using the pharmacy with the opportunity to feedback on its services. The pharmacy team members look after people’s private information. And they know how to protect the safety of vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. The pharmacy encourages the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy provides feedback to team members on their performance. The team members share information and learning to improve their performance and skills. They support each other in their day-to-day work. And they feel comfortable raising any concerns they have and can make improvements. 

Principle 3. Premises

Standards met

The pharmacy's premises are of a suitable size for the services it provides. The pharmacy is clean and well maintained. And people can have private conversations with the team in the consultation room.

Principle 4. Services, including medicines management

Standards met

The pharmacy is accessible to people. The pharmacy provides its services using a range of safe working practices. The pharmacy team takes steps to identify people taking some high-risk medicines. And they provide people with additional advice. They dispense medicines into compliance packs to help people remember to take them correctly. The pharmacy gets it medicines from reputable suppliers. It adheres to storage requirements during the dispensing process. It takes the right action if it receives any alerts that a medicine is no longer safe to use.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.

Pharmacy details

12 Wrightson House
Mitchell Avenue
Thornaby
STOCKTON-ON-TEES
TS179EP
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards