Boots (1029766)

Inspection summary findings

Principle 1. Governance

The pharmacy effectively identifies and manages risks, so people receive their medicines safely. It completes all the records that it needs to by law and acts on customers views and feedback. Members of the pharmacy team work to professional standards and are clear about their roles and responsibilities. They complete regular checks and make improvements to services. And they make changes to prevent mistakes from happening again. Team members keep people's private information safe and complete training, so they know how to protect children and vulnerable adults. 

Principle 2. Staff

Team members are well trained and work effectively together. The pharmacy encourages them to keep their skills up to date and supports their development. They are comfortable providing feedback to their manager and receive feedback about their own performance. The pharmacy enables the team members to act on their own initiative and use their professional judgement to the benefit of people who use the pharmacy’s services.

Principle 3. Premises

Principle 4. Services, including medicines management

The pharmacy offers a range of healthcare services which are effectively managed and easy for people to access. The pharmacy team members give advice and make extra checks when people are receiving higher-risk medicines, to make sure they take them in the right way. The pharmacy sources, stores and supplies medicines safely. And it carries out appropriate checks to ensure medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe and use it in a way that protects privacy.