Boots (1029387)

Inspection summary findings

Principle 1. Governance

The pharmacy has written procedures that the team follows. The team members have a clear understanding of their roles and tasks. And they work in a safe way to provide services to people using the pharmacy. The team members responsibly discuss mistakes they make during dispensing. The pharmacy keeps all the records as required, by law in compliance with standards and procedures. It provides people using the pharmacy with the opportunity to feedback on its services. The pharmacy team members look after people’s private information. And they know how to protect the safety of vulnerable people. 

Principle 2. Staff

The pharmacy has good systems in place to make sure it has enough staff with the right skills to provide its services. The pharmacy’s team members understand their roles and responsibilities. They are suitably trained or working under supervision during training. The pharmacy encourages and supports the team. And it engages the team members in regular learning to develop their skills and knowledge to help improve services. And it provides access to ongoing training. The experienced members support the newer members. And the pharmacy team members support each other in their day-to-day work. And they feel comfortable raising any concerns they have.

Principle 3. Premises

The pharmacy is safe and clean, and suitable for the pharmacy services it provides. People can have private conversations with a pharmacist or team member in the consultation room

Principle 4. Services, including medicines management

The pharmacy is accessible to people. And it provides its services safely and effectively. It stores, sources and manages its medicines safely. And it delivers medicines to peoples’ homes. The pharmacy team takes steps to identify people taking some high-risk medicines. And they provide people with advice. They dispense medicines into multi-compartment compliance packs to help people remember to take them correctly. The pharmacy gets it medicines from reputable suppliers. It takes the right action if it receives any alerts that a medicine is no longer safe to use.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.