Inspection outcome: Standards met
Last inspection: 07/01/2020
Pharmacy context
The pharmacy is on a main road of a market town. It dispenses NHS and private prescriptions and sells over-the-counter medicines. And provides advice on the management of minor illnesses and long-term conditions. It offers a delivery service to people’s homes. It supplies some medicines in multi-compartment compliance packs. These help people remember to take their medicines. And it provides services such as methadone supervision, flu and pneumonia vaccinations.
Inspection summary findings
Principle 1. Governance
The pharmacy has processes and written procedures that the team members follow. The team members have a clear understanding of their roles and tasks. The pharmacy keeps all the records as required by law, in compliance with standards and procedures. And it provides people using the pharmacy with the opportunity to feedback on its services. The pharmacy team members look after people’s private information. And they know how to protect the safety of vulnerable people. The pharmacy’s team members record, report and learn from errors and mistakes during the dispensing procedure. But on occasions the information recorded lacks detail and the team don’t always complete the causes of mistakes to help inform the changes they make. So, they may be missing out on learning opportunities.
Principle 2. Staff
The pharmacy has adequate staffing to provide safe and effective services. The pharmacy team members are competent and have the skills and qualifications they need for their role. The pharmacy encourages and supports the pharmacy team members to learn and develop. And it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work. And they feel comfortable raising any concerns they have.
Principle 3. Premises
The pharmacy is safe and clean, and suitable for the pharmacy services it provides. People can have private conversations with a pharmacist or team member in the consultation room.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. And it displays some information about health-related topics. The pharmacy provides its services using a range of safe working practices. It takes the right action if it receives any alerts that a medicine is no longer safe to use. The pharmacy team members take steps to identify people taking some high-risk medicines. And they provide these people with extra advice. The pharmacy team members dispense some medicines into multi-compartment compliance packs to help people remember to take them correctly.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |