Boots (1029257)

Inspection summary findings

Principle 1. Governance

The pharmacy’s team members follow clear procedures to provide services safely. The pharmacy generally keeps the records it needs to be law. Its team members record their mistakes and review them regularly, so they can learn and reduce risks. And they understand what they can and cannot do when there is no pharmacist present. The pharmacy keeps people’s private information safe. And its team members know what to do to protect vulnerable people.

Principle 2. Staff

The pharmacy has enough team members who have the right skills and training to provide the pharmacy’s services safely. They are well-supported in ongoing learning and development, and they have some set-aside time at work to training. There is a strong culture of openness, honesty and learning in the pharmacy and team members can contribute ideas about how to improve how the pharmacy works.

Principle 3. Premises

The pharmacy’s premises are spacious and are suitable for the services the pharmacy provides. The pharmacy team makes sure the premises are kept clean and well-organised to help make its services safer.

Principle 4. Services, including medicines management

The pharmacy’s services are undertaken safely and effectively. The pharmacy takes particular care when it supplies medicines which may be higher risk including medicines containing valproate. It has good processes to make sure medicines are supplied in a timely and safe way to care homes. To ensure its medicines are suitable for people to take, the pharmacy gets its stock from reputable sources and stores it safely. It responds to safety alerts about medicines or medical devices to protect people’s safety and wellbeing.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. It keeps its equipment clean. And it has processes to make sure its equipment is safe and effective to use.