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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (1029236)

Inspection outcome: Standards met

Last inspection: 29/08/2019

Pharmacy context

This busy community pharmacy is in Cambridge’s city centre. It is close to several Cambridge University campuses and serves a large student population during term-time. It provides a wide range of services including a private vaccination service. It supplies medicines to several care homes and its supplies some medicines in multi-compartment compliance packs to help people organise their medicines.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy generally manages its risks well. It reviews the safety of its services to make improvements. It keeps the legal records that it needs to and generally makes sure that these are accurate. The pharmacy team members know how to protect vulnerable people and they take the right action when they have concerns. The pharmacy manages people’s personal information appropriately.

Principle 2. Staff

Standards met

The pharmacy has enough staff to provide its services. Its team members have the right qualifications for their roles and they complete some ongoing training to keep their knowledge up to date. They receive feedback, so they can reflect on their performance and develop in their roles.

Principle 3. Premises

Standards met

The pharmacy provides its services from suitable premises. It has enough space to safely deliver its services to people. And it has appropriate security arrangements to protect its premises.

Principle 4. Services, including medicines management

Standards met

The pharmacy's team members identify the needs of people who use the pharmacy and have taken steps to make the pharmacy's services more accessible.​ The pharmacy organises its services and manages them well. Its medicines are stored appropriately, and they are safe for people to use. The pharmacy’s team members identify higher-risk medicines, so they can provide the right advice to people.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the right equipment and facilities to provide its services. Its team members know how to report maintenance issues, so they are appropriately managed. They use up-to-date reference sources when they provide the pharmacy’s services.

Pharmacy details

28 Petty Cury

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards