Boots (1028967)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy manages risks adequately. Members of the pharmacy team monitor the safety of their services by recording their mistakes and reviewing them. But, they don’t always put the learning from them into practice to prevent similar mistakes happening in future.  The pharmacy protects people’s private information appropriately. And, it maintains most of its records in accordance with the law. But some details about private prescriptions and emergency supplies are missing from its records. This means that the team may not have all the information needed if problems or queries arise.

Principle 2. Staff

The pharmacy has an adequate number of staff to manage its workload safely. Pharmacy team members in general, understand their roles and responsibilities. They keep their skills and knowledge up to date by completing regular training.

Principle 3. Premises

The pharmacy's premises are secure and provide an appropriate environment to deliver its services. And, it has a separate area where confidential conversations and services can take place.

Principle 4. Services, including medicines management

The pharmacy generally provides its services in a safe manner. The pharmacy obtains its medicines from reputable sources and stores most of them appropriately. But, it has no separate containers to store and dispose of some medicines that could be harmful to the environment. And, team members don't always record information when people receive higher-risk medicines. This makes it difficult for them to show that appropriate advice has been provided when these medicines are supplied.

Principle 5. Equipment and facilities

The pharmacy has an adequate range of equipment and facilities that it needs to provide its services. And, its equipment is used in a way that protects people's privacy.