Inspection outcome: Standards met
Last inspection: 08/07/2019
Pharmacy context
A Boots pharmacy located on the high street in Hungerford, West Berkshire, serving the local community and many regular patients. The pharmacy dispenses NHS and private prescriptions, sells a range of over‐the‐counter medicines and provides health advice. The pharmacy also dispenses some medicines in multi-compartment compliance aids for those who may have difficulty managing their medicines at home and for patients in care homes. The pharmacy provides a supervised consumption service for substance misuse patients, needle exchange and flu jabs.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy’s working practices are safe and effective. Team members record and review their mistakes to help reduce the risk of them happening again. But the reviews did not contain a lot of detail meaning the team may be missing out on learning opportunities. The pharmacy keeps all the records that it needs to by law and it keeps people’s information safe. Team members help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to provide its services safely. Team members have access to training materials to ensure that they have the skills they need, and the pharmacy gives them time to do this training. Pharmacy team members make decisions and use their professional judgement to help people. Team members can share information and raise concerns to keep the pharmacy safe.
Principle 3. Premises
The pharmacy is safe and clean, and suitable for delivery of its services, But the layout is not ideal as patient privacy may not always be best protected at the medicines counter. Pharmacy team members use a private room for sensitive conversations with people and the pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people with different needs. Staff members provide the pharmacy services safely and identify patient on high-risk medicines. The pharmacy gets medicines from reputable sources and the team knows what to do if medicines are not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the delivery of its services. It looks after this equipment to ensure that it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |