Inspection outcome: Standards met
Last inspection: 25/04/2024
Pharmacy context
The pharmacy is in a shopping centre in central Luton. It sells medicines over the counter and provides health advice. The pharmacy dispenses private and NHS prescriptions. Its services include care home services, delivery, blood pressure case‐finding, seasonal flu vaccinations and Pharmacy First.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. The pharmacy's team members record and discuss mistakes to learn from them and help stop the same mistakes happening again. They follow clearly written instructions to help them identify and manage risks when they are providing services. They highlight prescriptions for high-risk medicines so they can make sure people use them properly. The pharmacy keeps the records it needs to show that medicines are supplied safely and legally. The pharmacy team members protect people’s private information and understand how they can safeguard the welfare of vulnerable people.
Principle 2. Staff
The pharmacy team members work well together to manage the workload. They are able to provide feedback about how they can improve the pharmacy’s services. The pharmacy encourages and supports team members to undertake ongoing learning relevant to their roles and keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy’s premises are bright, clean and suitable for the provision of healthcare. The pharmacy is secured when it is closed to protect people’s private information and keep the pharmacy’s medicines safe.
Principle 4. Services, including medicines management
The pharmacy team makes sure pharmacy services are easily accessible to people with different needs. And its working practices are safe and effective. The pharmacy obtains its medicines from reputable sources so they are fit for purpose. Pharmacy team members pro-actively highlight prescriptions for high-risk medicines and make sure people get the information they need to use their medicines safely. They store medicines securely at the right temperature and they keep records of regular checks to show medicines are safe to use. The team knows what to do if any medicines or devices need to be returned to the suppliers.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |