Inspection outcome: Standards met
Last inspection: 23/10/2019
Pharmacy context
This is a community pharmacy in a vibrant shopping area in the northern suburbs of the city of Bristol. A wide variety of people use the pharmacy. It dispenses NHS and private prescriptions and sells over-the-counter medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. The pharmacy is appropriately insured to protect people if things so wrong. It keeps the up-to-date records that it must by law. The pharmacy team members keep people’s private information safe and they know how to protect vulnerable people. But, they could learn more from mistakes to prevent them from happening again.
Principle 2. Staff
The pharmacy generally has enough staff to manage its workload safely. The staff are encouraged to keep their skills up to date but they generally do this in their lunch breaks. Formal appraisals for the team members are behind schedule and so any gaps in their knowledge and skills may not be identified. And, whilst they feel able to raise any issues, there are no regular meetings. This means that some members may not be aware of recent mistakes or other concerns.
Principle 3. Premises
The pharmacy generally looks professional. The consultation room is signposted so that it is clear to people that there is somewhere private for them to talk. But, the room is not well secured from the outside and this could pose a risk, particularly to children. The pharmacy would also benefit from better use of the available space and some routine maintenance.
Principle 4. Services, including medicines management
All people can access the services the pharmacy offers. The services are generally effectively managed to make sure that they are provided safely. The pharmacy team members make sure that people have the information that they need to take their medicines properly. They intervene if they are worried. The pharmacy gets its medicines from appropriate sources. The medicines are stored and disposed of safely. The team members make sure that people only get medicines or devices that are safe.
Principle 5. Equipment and facilities
The pharmacy generally has the appropriate equipment and facilities for the services it provides. And, the team members make sure that the equipment is clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |