Inspection outcome: Standards met
Last inspection: 16/01/2024
Pharmacy context
This is a community pharmacy in a square of shops in a quiet residential area of Milton Keynes in Buckinghamshire. The pharmacy dispenses NHS and private prescriptions. It offers the New Medicine Service (NMS) and seasonal flu vaccinations. The pharmacy also provides some people’s medicines inside multi-compartment compliance packs if they find it difficult to manage their medicines at home.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services in a satisfactory way. Members of the pharmacy team deal with their mistakes responsibly. But they are not always documenting and formally reviewing the necessary details. This could mean that they may be missing opportunities to spot patterns and prevent similar mistakes happening in future. The pharmacy protects people’s private information appropriately. Team members understand their role in protecting the welfare of vulnerable people. And the pharmacy largely keeps the records it needs to by law.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Members of the pharmacy team have a range of skills and experience. And the pharmacy provides them with resources so that they can complete regular and ongoing training. This keeps their skills and knowledge up to date.
Principle 3. Premises
The pharmacy's premises provide a suitable environment to deliver services from. The pharmacy is professionally presented. And people can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services appropriately. It’s team members help ensure that people with different needs can easily access the pharmacy's services. The pharmacy obtains its medicines from reputable sources, and it stores as well as largely manages them appropriately. Members of the pharmacy team routinely identify people prescribed medicines which require ongoing monitoring, so that they can provide the appropriate advice. This helps ensure they take their medicines correctly.
Principle 5. Equipment and facilities
The pharmacy has the appropriate range of equipment and facilities it needs to provide its services safely. Its team members keep the equipment clean and use them in a way which helps keep people’s confidential information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |