Blackwell Pharmacy (1094404)

Inspection summary findings

Principle 1. Governance

The pharmacy effectively manages risks to make sure its services are safe, and it acts to improve patient safety. It completes the records that it needs to by law and asks its customers for their views and feedback. Members of the pharmacy team work to professional standards and are clear about their roles and responsibilities. They have written procedures on keeping people’s private information safe and understand how they can help to protect the welfare of vulnerable people.

Principle 2. Staff

The pharmacy team members receive training for the jobs they do and the pharmacy supports and encourages them to develop their skills and keep their knowledge up to date. ​They work well together and communicate effectively. They are comfortable providing feedback to their manager and receive feedback about their own performance. The pharmacy enables the team members to act on their own initiative and use their professional judgement to the benefit of people who use the pharmacy’s services.

Principle 3. Premises

Principle 4. Services, including medicines management

The pharmacy offers a range of healthcare services which are well managed and easy for people to access. People receive their medicines safely and the pharmacy gives people taking high-risk medicines extra advice. The pharmacy team members are helpful and give healthy living advice and support to people in the community. The pharmacy sources, stores and supplies medicines safely. And it carries out appropriate checks to ensure medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe and use it in a way that protects privacy.