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Pharmacy inspections

Inspection reports and learning from inspections

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Birk and Nagra Chemists (1037766)

Inspection outcome: Standards met

Last inspection: 12/11/2019

Pharmacy context

This community pharmacy is part of a family run chain of independent pharmacies. It is in a row of shops and near a GP surgery. It sells a range of over-the-counter medicines and dispenses prescriptions. And it offers a prescription delivery service and supplies medicines in multi-compartment compliance packs to a small number of people who need assistance in managing their medicines.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy adequately identifies and manages the risks associated with its services. It asks people who use its services for their feedback. It keeps the records it needs to by law to show that medicines are supplied safely and legally. Team members protect people’s personal information appropriately. And they understand how they can help protect vulnerable people. Members of the pharmacy team record mistakes that happen during the dispensing process to help them learn and prevent a recurrence.

Principle 2. Staff

Standards met

The pharmacy has sufficient team members to manage its current workload. Members of the pharmacy team work well together and they are supported with on-going training to help keep their skills and knowledge up to date.

Principle 3. Premises

Standards met

The pharmacy’s premises are safe and adequately maintained. And people visiting the pharmacy can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy manages its services adequately and people with a range of needs can access its services. It obtains its medicines from reputable suppliers and manages them appropriately. And it takes the right action in response to safety alerts, so that people are supplied with medicines that are fit for purpose. Members of the pharmacy team know about higher-risk medicines and they take the opportunity to provide appropriate advice when these are collected, to protect people’s health and wellbeing.

Principle 5. Equipment and facilities

Standards met

The pharmacy generally has the equipment and facilities it needs to provide its services. And its equipment is adequately maintained.

Pharmacy details

7 Southborough Terrace
Brunswick Street
LEAMINGTON SPA
CV31 2DT
UK

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards