Inspection outcome: Standards met
Last inspection: 18/06/2019
Pharmacy context
This is a busy community pharmacy located in a parade of local shops and services on the outskirts of Stone in Staffordshire. People using the pharmacy are from the local community. The pharmacy dispenses NHS prescriptions and provides some other NHS funded services such as Medicines Use Reviews (MURs), New Medicine Service (NMS) and a minor ailment scheme.
Inspection summary findings
Principle 1. Governance
The pharmacy effectively manages the risks associated with the services to make sure it keeps people safe. People can give feedback and make a complaint about the services. Members of the pharmacy team are clear about their responsibilities and follow written procedures to make sure they work safely. They record their mistakes so that they can learn from them. And, they make changes to stop the same sort of mistakes from happening again.
Principle 2. Staff
The pharmacy has enough team members to manage the current workload and the services that it provides. The team members plan absences, so they always have enough cover to provide the services. They work well together in a supportive environment and can raise concerns and make suggestions.
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive healthcare. The pharmacy team uses a consultation room for services and if people want to have a conversation in private.
Principle 4. Services, including medicines management
The pharmacy manages its services and supplies medicines safely. The pharmacy team supports members of the public that may forget to take their medicines by providing them in weekly compliance aids and it has well managed system in place to dispense these. People are actively given advice about their medicines when collecting their prescriptions. The pharmacy gets its medicines from licensed suppliers, and the team members store medicines securely and at the right temperature, and they make regular checks to make they are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |