Biotech Pharmacy (1040533)

Inspection summary findings

Principle 1. Governance

The pharmacy generally identifies and manages the risks involved in providing its services. The pharmacy team members work effectively to suitable written instructions. And they monitor the safety and quality of services. People who use the pharmacy can leave feedback to help it do things better. The pharmacy keeps the records it needs to by law to show how it supplies its services and medicines safely. Members of the team protect people's private information appropriately and they understand their role in protecting vulnerable people.

Principle 2. Staff

The pharmacy’s team members work well together and manage their workload effectively. The pharmacy supports them with ongoing training helping to keep their skills and knowledge up to date. Team members are comfortable about providing feedback and suggestions which the pharmacy acts on to improve its services.

Principle 3. Premises

The pharmacy is clean, bright and secure and it provides a suitable environment to deliver healthcare services. The premises are suitably equipped to protect the pharmacy's medicines stock and people’s private information when the business is closed.

Principle 4. Services, including medicines management

The pharmacy and its services are easily accessible to people with a range of needs. Its working practices are generally safe and effective. The pharmacy obtains its medicines from reputable suppliers and stores them securely at the correct temperature so they are fit for purpose when they are supplied to people. The pharmacy team members carry out appropriate checks for affected stock when they receive medicine alerts and recalls. This helps make sure people get medicines and medical devices that are safe to use.

Principle 5. Equipment and facilities

The pharmacy has the equipment and the facilities it needs to provide its services safely. And its team makes sure the equipment protects private information.