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Pharmacy inspections

Inspection reports and learning from inspections

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Bhogal Dispensing Chemist (1028686)

Inspection outcome: Standards met

Last inspection: 03/02/2020

Pharmacy context

This is a community pharmacy in a shopping street in the vibrant inner, eastern area of the city of Bristol. A wide variety of people use the pharmacy. It pharmacy dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy also supplies several medicines in multi-compartment compliance aids to help vulnerable people in their own homes to take their medicines.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s working practices are generally safe and effective. It is appropriately insured to protect people if things go wrong. The pharmacy mainly keeps the up-to-date records that it must by law. The team members keep people’s private information safe and they know how to protect vulnerable people.   But, they could be better at learning from 'near miss' mistakes to prevent them from happening again. 

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. And, additional support is available when team members are on holiday of off sick. The team members are encouraged to keep their skills up to date and they are given time to do this at work. But, they do not have any formal appraisals and so any gaps in their knowledge and skills may not be identified. The team members are comfortable in providing feedback to their managers to improve services and this is acted on.

Principle 3. Premises

Standards met

The pharmacy looks generally professional and is suitable for the services it provides. The work areas are clean, tidy and organised. The pharmacy signposts its consultation room so it is clear to people that there is somewhere private for them to talk.

Principle 4. Services, including medicines management

Standards met

The pharmacy offers a good range of services for the benefit of the local population. And, everyone can access the services it offers. The pharmacy manages its services effectively to make sure that they are delivered safely. The team members make sure that people have the information that they need to use their medicines properly. And, they intervene if they are worried about anyone. The pharmacy gets its medicines from appropriate sources. And, it stores and disposes of them safely. The team members make sure that people only get medicines and devices that are safe.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the appropriate equipment and facilities for the services it provides. And, the team members make sure that they are clean and fit-for-purpose.

Pharmacy details

79-81 St. Marks Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards