Inspection outcome: Standards met
Last inspection: 13/03/2023
Pharmacy context
The pharmacy is on a parade of shops in a largely residential area. It provides a range of services, including the New Medicine Service, needle exchange, blood pressure checks, flu vaccinations and COVID vaccination service. And it provides medicines as part of the Community Pharmacist Consultation Service. The pharmacy supplies medications in multi-compartment compliance packs to some people who live in their own homes to help them manage their medicines. And it provides substance misuse medications to a small number of people. The pharmacy receives most of its prescriptions electronically.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. Team members learn from mistakes that happen during the dispensing process. And they are aware of their responsibilities to ensure that vulnerable people are safeguarded. The pharmacy largely protects people’s personal information. And people can provide feedback about the pharmacy’s services. The pharmacy keeps most of its records up to date and accurate.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely. Team members are enrolled on appropriate courses promptly and they do the right training for their role. They can raise any concerns and have regular meetings. And their professional judgement is not affected by the pharmacy’s targets.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area. But the pharmacy could do more to keep some areas tidy and free from potential tripping hazards.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. And the pharmacy largely provides its services safely and manages them well. It gets its medicines from reputable suppliers, and generally stores them properly. But it doesn’t always ensure that its medicines are kept in appropriately labelled containers. The pharmacy doesn't always highlight prescriptions for higher-risk medicines. And this may mean that it misses opportunities to speak with people when they collect these medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |