Inspection outcome: Standards met
Last inspection: 26/10/2021
Pharmacy context
This is a pharmacy situated in a small shopping centre, in the Bellfield Estate, near Kilmarnock, Ayrshire. It provides the usual services under the Scottish Pharmacy First scheme. These include the minor ailments service and provision of treatments using health board Patient Group Directions (PGDs). The pharmacy also provides flu vaccinations under a private PGD. The pharmacy dispenses NHS prescriptions and medicines into multi-compartment compliance packs for some people to help them take their medicines safely. And the pharmacy also supports people on supervised medicines. This pharmacy was inspected during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks to its provided services. It effectively protects the privacy and confidentiality of people’s private information. And the pharmacy team members are aware of how to help protect vulnerable people. They record some of the errors they make whilst dispensing and learn from these. They periodically analyse these errors to further improve their learning and to take action to prevent a repeat. But there is little evidence since the start of the pandemic that they complete this regularly.
Principle 2. Staff
The pharmacy has enough suitably qualified and trained team members to safely provide the services it offers. The pharmacy team members feel comfortable raising concerns if they need to. However there is little regular training and development beyond vocational qualifications.
Principle 3. Premises
Principle 4. Services, including medicines management
Principle 5. Equipment and facilities
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |