Inspection outcome: Standards met
Last inspection: 22/02/2023
Pharmacy context
The pharmacy is located on a busy high street in a town centre in a largely residential area. It provides a range of services, including the New Medicine Service, flu vaccinations, blood pressure checks and Strep A testing and treatment. And it provides medicines as part of the Community Pharmacist Consultation Service. The pharmacy supplies medications in multi-compartment compliance packs to a large number of people who live in their own homes to help them manage their medicines. And it provides substance misuse medications to a small number of people. It receives most of its prescriptions electronically.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It has a clear workflow, and the team members keep its dispensary workspace free from clutter. Team members understand their own roles and responsibilities. The pharmacy protects people’s personal information well. And people can provide feedback about the pharmacy’s services. The pharmacy largely keeps its records up to date and accurate. And team members understand their role in protecting vulnerable people. But it doesn’t always record mistakes that happen during the dispensing process. And this could mean that team members are missing out on opportunities to learn and improve the pharmacy’s services.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely. They do the right training for their roles. And they are provided with some ongoing training to support their learning needs and maintain their knowledge and skills. The pharmacy has regular team meetings and team members can raise concerns to do with the pharmacy.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and manages them well. It takes appropriate action in response to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. And it gets its medicines from reputable suppliers and stores them properly. It keeps its medicines which require cold storage in appropriate conditions. People with a range of needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |