Inspection outcome: Standards met
Last inspection: 31/07/2019
Pharmacy context
This pharmacy is located in a small parade of shops near Carshalton Beeches railway station. It primarily dispenses NHS and private prescriptions, sells a range of over-the-counter medicines and provides health advice. The pharmacy offers a limited range of additional services such as the NHS Medicines Use Review (MUR) service.
Inspection summary findings
Principle 1. Governance
Members of the pharmacy team work to professional standards, effectively identifying and managing most of the risks associated with providing their services. They are clear about their roles and responsibilities. The pharmacy has written instructions, which tell staff how to complete tasks safely. It keeps most of the records it needs to by law, and it stores them in tidy, well-organised files. But it has not kept all of those files up to date which makes it more difficult to find things if there are any queries. And the pharmacy does not log any of the mistakes it makes during the dispensing process. So it is missing opportunities to learn from them and avoid problems being repeated. Team members understand how they can help to protect the welfare of vulnerable people. The pharmacy manages and protects confidential information well, and it clearly lets people know how their private information will be used. The pharmacy has adequate insurance in place to help protect people if things do go wrong.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Although most of the pharmacy’s team members have been well-trained and have a good understanding of their roles and responsibilities, the pharmacy has not provided everyone with the required training. This may affect the quality of care and advice that people receive from the pharmacy.
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive its services.
Principle 4. Services, including medicines management
The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and generally manages medicines safely, and so makes sure that the medicines it supplies are safe for people to take. The pharmacy takes steps to identify people supplied with high-risk medicines, but it doesn’t record all of the details. So it may be missing opportunities to help ensure that people take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the right equipment for the range of services it provides, and it makes sure that it is properly maintained. The pharmacy generally keeps most people’s private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |