Inspection outcome: Standards met
Last inspection: 16/08/2023
Pharmacy context
This is a busy pharmacy located next to a doctor’s surgery in Bedlington, Northumberland. Its main activities are dispensing NHS prescriptions and providing people with their medicines in multi-compartment compliance packs to help them take their medicines correctly. It provides NHS services including the hypertension case finding service and supervises the administration of medicines to some people. This pharmacy recently changed ownership, but the same team members work in the pharmacy as before.
Inspection summary findings
Principle 1. Governance
The pharmacy team follows written procedures to help ensure it delivers its services safely and effectively. It keeps the records required by law. Team members discuss their mistakes and record them so that they can learn from them. They keep people’s private information secure, and they know how to protect vulnerable people and children.
Principle 2. Staff
The pharmacy has enough suitably trained team members to manage the workload and deliver its services safely and effectively. There is an open and honest culture within the team, and they feel comfortable raising concerns if they need to.
Principle 3. Premises
The pharmacy is clean, tidy and provides suitable space for the services it delivers. It has an appropriately soundproofed room where people can access services and have private conversations with team members.
Principle 4. Services, including medicines management
The pharmacy generally manages the delivery of its services well. And it has suitable procedures to ensure people receive their medicines when they need them. But when the pharmacy supplies valproate medicines, team members do not always provide people with important information about the risks. Team members store and manage medicines as they should. And they carry out checks to make sure medicines are kept in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for its services. And it uses the equipment and facilities in a way that protects people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |