Inspection outcome: Standards met
Last inspection: 12/10/2021
Pharmacy context
This is a community pharmacy in the village of Baxenden in Accrington, Lancashire. The pharmacy sells over-the-counter medicines and dispenses NHS prescriptions. It delivers medicines for some people to their homes. The pharmacy supplies some people with their medicines in multi-compartment compliance packs to help them with taking their medicines. The inspection was completed during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy team mostly follows written procedures that are in place to help team members manage the risks associated with the services the pharmacy provides to people. The team members discuss why near miss errors happen during the dispensing process and put into place ways they can reduce the risk of similar errors happening again. The pharmacy is good at getting feedback from people on how it manages its services. And the team uses the feedback to help improve the way it works. The pharmacy suitably protects people’s private information, and the team members are confident in their ability to help safeguard vulnerable adults and children. The pharmacy keeps most of the records it needs to by law.
Principle 2. Staff
The pharmacy's team members have the skills to safely provide the pharmacy's services. They manage the workload well and support each other as they work. The pharmacy supports its team members to complete their training courses. And team members complete some ongoing ad-hoc learning to keep their knowledge up to date. They can raise professional concerns where necessary and have meetings to discuss ways the pharmacy can improve the way it manages its services.
Principle 3. Premises
The pharmacy keeps its premises clean and secure. The team works well to keep the areas where it dispenses medicines tidy. The pharmacy has a suitable sound‐proofed room and another screened area, where people can have private conversations with the pharmacy team members.
Principle 4. Services, including medicines management
The pharmacy offers a range of accessible services that support people’s health needs. It obtains its medicines from reputable sources. And it mostly stores and manages them as it should. The pharmacy adequately manages its services. But doesn't always keep a full audit trail of medicine supplies. And it doesn't always provide people with full information about their medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for its services. And it appropriately uses its equipment to protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |