Pharmacy context
This is a health centre pharmacy on the outskirts of Bathgate town centre. In addition to dispensing prescriptions and selling over-the-counter medicines, the pharmacy supplies medicines for its substance misuse service. And it provides medicines under the NHS Pharmacy First service. The pharmacy also provides some prescription medicines under Patient Group Direction (PGD).
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures to help ensure that its team members work safely. And the team understands and follows them. The pharmacy has insurance to cover its services. And it completes the records it needs to by law. The pharmacy team knows how to protect the safety of vulnerable people. And it protects people’s private information properly. The pharmacy adequately identifies and manages the risks associated with its services. And team members respond appropriately when mistakes happen. And they take suitable action to prevent mistakes in the future.
Principle 2. Staff
The pharmacy has put some measures in place to help ensure it manages its workload safely. And its team members support one another to do this. Team members are comfortable about providing feedback and they make suggestions to help improve the quality of the pharmacy's services. Team members have the right skills and training. But they sometimes struggle to manage the dispensing workload efficiently.
Principle 3. Premises
The pharmacy’s premises provide a suitable environment for people to receive its services. And it is sufficiently clean and secure. The pharmacy is generally organised. But it is cluttered and untidy in some areas.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and makes them accessible to
people. And it supports people with suitable advice and healthcare information.
The pharmacy team gets its medicines and medical devices from appropriate
sources. And team members generally make the necessary checks to ensure they
are safe to use and protect people’s health and wellbeing. The pharmacy
generally stores its medicines as it should.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services safely. And it keeps them clean and well maintained. The team uses its facilities and equipment to keep people's private information safe
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |