Inspection outcome: Standards met
Last inspection: 23/09/2021
Pharmacy context
The pharmacy is in a rural village in Lincolnshire, it changed ownership in June 2019. The pharmacy’s main services include dispensing NHS prescriptions and selling over-the counter medicines. The pharmacy supplies some medicines in multi-compartment compliance packs, designed to help people to take their medicines. And it delivers some medicines to people’s homes. The pharmacy was inspected during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services appropriately. It keeps people’s private information secure and advertises how it manages this information. The pharmacy encourages feedback from members of the public. And it responds well to feedback by acting on people's suggestions to improve the way it delivers its services. The pharmacy keeps all records it must by law. And its team members understand how to recognise and respond to safeguarding concerns. Pharmacy team members have a good understanding of their roles and responsibilities. And they are committed to sharing learning to help reduce risk following mistakes they make during the dispensing process.
Principle 2. Staff
The pharmacy has a small, dedicated team of people who work together well. The pharmacy provides its team members with support and time to complete ongoing learning associated with their roles. And it ensures its team members feel comfortable with sharing their ideas and providing feedback. Pharmacy team members demonstrate enthusiasm for their roles. And they engage in continual shared learning to inform the safe delivery of pharmacy services.
Principle 3. Premises
The pharmacy premises are clean and secure. They provide a suitable space for the delivery of healthcare services. People using the pharmacy can speak with a member of the pharmacy team in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy ensures its services are accessible to people. It has written procedures and protocols to support its team in managing its services safely. And the pharmacy adapts the way it provides some of its services to help support people’s individual needs. The pharmacy obtains its medicines from reputable sources. It stores medicines safely and securely, and it keeps records of the checks it makes to ensure medicines remain safe to use and fit for supply. Pharmacy team members engage people in conversations about their health and the medicines they are taking. But they don’t regularly take the opportunity to record the outcomes of these conversations.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. And pharmacy team members act with care by using the equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |