Inspection outcome: Standards met
Last inspection: 17/07/2023
Pharmacy context
The pharmacy is on a parade of in a largely residential area. The pharmacy receives most of its prescriptions electronically. The pharmacy provides NHS dispensing services and additional services including the New Medicine Service, travel vaccination service, anti-malarial and erectile dysfunction medicines. It also provides medicines as part of the Community Pharmacist Consultation Service. The pharmacy supplies medicines in multi-compartment compliance packs to a large number of people who live in their own homes and need this support. And it provides substance misuse medications to a small number of people.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It protects people’s personal information. And people using the pharmacy can feedback about its services. It largely keeps its records up to date and accurate. And team members understand their role in protecting vulnerable people. But the pharmacy doesn’t always record mistakes that happen during the dispensing process. And this could mean that team members are missing out on opportunities to learn and improve the pharmacy’s services.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely. They do the right training for their roles. And they are provided with some ongoing training to support their learning needs and maintain their knowledge and skills. They can discuss any concerns as they arise. And team members can take professional decisions to ensure people taking medicines are safe.
Principle 3. Premises
People can have a conversation with a team member in a private area. And the premises largely provide a safe, secure, and clean environment for the pharmacy's services.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. Overall, the pharmacy provides its services safely and manages them well. It responds appropriately to drug alerts and product recalls, so that people get medicines and medical devices that are safe to use. And people who get their medicines in multi-compartment compliance packs receive all the information they need to take their medicines safely. The pharmacy gets its medicines from reputable suppliers and largely stores them properly.
Principle 5. Equipment and facilities
The pharmacy largely has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |