Inspection outcome: Standards met
Last inspection: 23/09/2019
Pharmacy context
The pharmacy is in a parade of shop in Paddock. Pharmacy team members mainly dispense NHS prescriptions. They sell a range of over-the-counter medicines. And offer a head lice detection and treatment service. Pharmacy team members provide a substance misuse service, including supervised consumption. And, they supply medicines to people in multi-compartmental compliance packs.
Inspection summary findings
Principle 1. Governance
The pharmacy has procedures in place to identify and manage risks to its services. And, pharmacy team members have read the procedures relevant to their roles. Pharmacy team members know how to keep people’s information secure. And, they know what to do if there is a concern about the welfare of a child or vulnerable adult. They keep the records required by law. Pharmacists record and discuss mistakes that happen. They use this information to learn and make some changes to help prevent similar mistakes happening again. But, they don’t always record or discuss enough detail about why these mistakes happen. Or, frequently analyse the data for patterns. So, they may miss opportunities to improve.
Principle 2. Staff
The pharmacy has a small team with the appropriate skills for the services provided. The pharmacists complete the dispensing tasks and another qualified team member helps people at the pharmacy counter. The pharmacists keep their skills and knowledge up to date as part of their professional registration. And they support the other team member to complete ad-hoc training relevant to their role. They reflect on their own performance. And set objectives to improve their knowledge when they need to. They feel comfortable discussing issues and acting on ideas to support the effective delivery of services.
Principle 3. Premises
The pharmacy is clean and properly maintained. It provides a suitable space for the services provided. And, it has a room where people can speak to pharmacy team members privately.
Principle 4. Services, including medicines management
The pharmacy is generally accessible to people. And, it has systems in place to help provide its services safely and effectively. It sources and manages its medicines safely. And it generally stores its medicines appropriately. Pharmacy team members dispense medicines into devices to help people remember to take them correctly. And, they provide these people with the information they need to identify their medicines. They take steps to identify people taking high-risk medicines. And, they give these people advice to help them take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |