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Pharmacy inspections

Inspection reports and learning from inspections

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Avon Pharmacy (1091159)

Inspection outcome: Standards met

Last inspection: 15/01/2020

Pharmacy context

This community pharmacy is in a large health centre in Stratford-Upon-Avon. It has extended opening hours and mainly dispenses NHS prescriptions which it receives from a GP surgery inside the health centre. It supplies some medicines in multi-compartment compliance packs to help people organise their medicines. And it supplies and supervises some treatment for substance misuse.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy manages its risks well. It keeps records about near misses and errors which it uses to make improvements to safety. The pharmacy’s team members know how to protect vulnerable people. And they manage people’s personal information well. The pharmacy keeps the legal records it needs to and generally makes sure these are accurate.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload. Its team members are competent in their roles. They share information with each other, so tasks are efficiently completed. The pharmacy’s team members have appropriate pharmacy qualifications and they receive some ongoing training to keep their knowledge up to date.

Principle 3. Premises

Standards met

The pharmacy provides its services from suitable premises. It has enough space for people who visit the pharmacy and to dispense its medicines. The pharmacy has appropriate security arrangements for its premises.

Principle 4. Services, including medicines management

Standards met

The pharmacy generally manages its services well. Its workload is organised, so that people receive an efficient service. It sources its medicines from reputable suppliers, and it makes sure that they are safe for people to use. The pharmacy’s team members identify most higher-risk medicines, so they can provide appropriate advice.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the right equipment and facilities to provide its services. Its team members know how to report maintenance issues to be resolved. They use up-to-date reference sources when they provide the pharmacy’s services.

Pharmacy details

Arden Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards